Refund Policy
How IPay handles recharge, payment issue, and refund-related requests.
This page explains the principles, limitations, and investigation paths relevant to recharge and transaction-related refund scenarios.
Recharge and subscription policy
- Completed recharge, onboarding plan, or subscription transactions are generally non-refundable once successfully processed on the platform.
- Applicable taxes, duties, or statutory charges may already be included in payable amounts wherever relevant.
- Users are expected to review plan validity, suitability, benefits, and eligibility before making any payment.
Payment issues
- If a payment is debited but the status remains pending, IPay will rely on gateway confirmation, verified payment events, and official order status before treating the transaction as successful or failed.
- Failed, reversed, expired, or unverified transactions are not treated as successful merchant collections, plan purchases, or confirmed earnings.
- Users should contact support with the relevant order details if a transaction discrepancy needs investigation.
Exceptions and timelines
- Any exception to the non-refundable policy, if applicable, will be reviewed strictly on a case-by-case basis and only where required by law or proven technical failure.
- Where a valid refund is approved, timelines may vary based on banking partners, payment processors, and reconciliation cycles.
- IPay reserves the right to reject refund claims that arise from incorrect user inputs, incomplete compliance, ineligible plans, or misuse of the platform.